Web Accessibility Tip: Accessibility User Testing

Instead of conducting accessibility testing with users with disabilities (asking users to identify accessibility issues), it is almost always more effective to do usability testing (asking users to evaluate overall usability) with users with disabilities. While accessibility testing can be used to identify instances of accessibility – poor alt text here and a missing label there, fixing all significant instances of inaccessibility and non-compliance still might result in a poor experience for users with disabilities. Basic user testing that includes users with disabilities has a focus on the broader user experience with a site, yet still can identify specific accessibility issues. User testing with individuals with disabilities should be part of a broader testing plan that involves compliance checklists, automated tests, manual testing, and assistive technology testing.